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Privacy policy

Effective date: 1/07/2025
Last updated: 1/09/2026

At Foxowl Immersive Tech Studio (“Foxowl,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information and project data entrusted to us.

We understand that our clients may share confidential business information, architectural drawings, BIM models, CAD files, point-cloud data, laser scans, geospatial information, infrastructure documentation, and other sensitive project materials. We treat such information as confidential and use it only for legitimate business and project-related purposes.

By using our website or communicating with Foxowl, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information we collect

We may collect information that you voluntarily provide when you:

  • Submit an enquiry through our website

  • Request a quotation or consultation

  • Contact us by email, telephone, or other communication channels

  • Request our services

  • Enter into a business relationship with us

  • Subscribe to communications or updates

  • Provide project information for evaluation or execution

This may include:

  • Name

  • Company name

  • Job title

  • Email address

  • Telephone number

  • Business address

  • Project requirements

  • Service requirements

  • Information included in your enquiry

  • Other information you voluntarily provide to us

We may also collect limited technical information through our website, such as browser type, device information, IP address, pages visited, and website usage information, where enabled by our website platform or analytics tools.

2. Client project data and confidential information

Foxowl takes the confidentiality of client project information seriously.

Depending on the services requested, clients may provide us with:

  • Architectural drawings

  • Engineering drawings

  • CAD files

  • BIM models

  • Revit files

  • Point-cloud data

  • LiDAR data

  • 3D scans

  • Photogrammetry data

  • Survey data

  • Geospatial information

  • Terrain and contour data

  • Infrastructure documentation

  • As-built documentation

  • Construction documentation

  • Facility information

  • Digital-twin information

  • Photographs and site documentation

  • Other proprietary project information

Such information is treated as confidential business information and will be used only to provide the requested services, unless otherwise authorized by the client or required by applicable law.

We do not intentionally use confidential client project information for unrelated commercial purposes.

3. How we use your information

We may use information provided to us to:

  • Respond to enquiries

  • Prepare quotations and proposals

  • Understand project requirements

  • Deliver contracted services

  • Communicate with clients

  • Provide technical support

  • Manage client relationships

  • Improve our services

  • Maintain business and accounting records

  • Meet legal and regulatory obligations

  • Protect our website, systems, clients, and business from fraud or unauthorized activity

We collect and use information only to the extent reasonably necessary for these purposes.

4. Client data confidentiality

Foxowl follows a need-to-know approach when handling confidential project information.

Access to client project information is restricted to authorized personnel, contractors, or service providers who require access to perform their assigned responsibilities.

Where appropriate, Foxowl may use confidentiality agreements, contractual obligations, access controls, and other safeguards to protect confidential information.

We do not authorize employees, contractors, or third parties to use client information for purposes unrelated to the services being provided.

5. We do not sell client data

Foxowl does not sell, rent, or trade personal information or confidential client project information for commercial purposes.

We do not use confidential client project files as a commercial asset or make them publicly available without appropriate authorization.

Client information is shared only when reasonably necessary to:

  • Deliver requested services

  • Use an authorized technology or service provider

  • Meet contractual requirements

  • Comply with applicable law

  • Protect the rights, safety, and security of Foxowl, our clients, or others

6. Project files and intellectual property

Unless otherwise agreed in writing, client-provided project files remain the property of the client or their respective owner.

Foxowl does not claim ownership of client-owned source materials merely because they are provided to us for a project.

Ownership and permitted use of deliverables created by Foxowl will be governed by the applicable quotation, proposal, statement of work, service agreement, purchase order, or other written agreement.

We will not publish, display, distribute, or use confidential project work as a portfolio or marketing case study without appropriate client permission.

7. Data security

Foxowl takes reasonable technical, administrative, and organizational measures to protect information against:

  • Unauthorized access

  • Unauthorized disclosure

  • Accidental loss

  • Destruction

  • Alteration

  • Misuse

  • Unauthorized copying

Depending on the nature of the information and service, safeguards may include access restrictions, authentication controls, secure communication channels, controlled file access, secure storage practices, backups, and other appropriate security measures.

Our website is hosted using Wix infrastructure. Wix states that its platform uses security measures including HTTPS/TLS encryption for data in transit and AES-256 encryption for data at rest, alongside broader security and compliance controls.

However, no online system, transmission method, or electronic storage system can be guaranteed to be completely immune from every possible security threat. Foxowl therefore continuously aims to apply reasonable and appropriate safeguards based on the nature and sensitivity of the information involved.

8. Website security and Wix

Our website may be hosted and operated through Wix.

Wix provides infrastructure and security features designed to protect websites and visitor information. Wix also provides tools to help website owners address privacy requirements, including cookie consent and data-management features.

Because Wix is a third-party platform, certain information submitted through our website may be processed through Wix's infrastructure in accordance with Wix's own privacy and data-processing practices.

You can review Wix's privacy and security information through its official Privacy & Security resources.

9. Cookies and analytics

Our website may use cookies and similar technologies to:

  • Maintain website functionality

  • Improve website performance

  • Understand website usage

  • Remember visitor preferences

  • Improve user experience

  • Measure marketing or website performance

Some third-party services integrated into a Wix website may also use cookies or similar technologies. Wix notes that third-party applications and integrations can have their own data-collection and cookie practices.

Where required by applicable law, visitors may be provided with choices regarding non-essential cookies.

10. Third-party service providers

Foxowl may use carefully selected third-party service providers to support our business and deliver services.

Examples may include:

  • Website hosting providers

  • Cloud storage or file-transfer services

  • Email and communication providers

  • Analytics providers

  • Payment providers

  • Project management platforms

  • IT and security service providers

Where third parties process information on our behalf, we seek to use appropriate contractual and technical safeguards and limit access to information to what is reasonably necessary for the relevant purpose.

11. International data transfers

Because Foxowl may work with clients and service providers internationally, information may sometimes be processed or stored in countries outside the country where it was originally collected.

Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.

Wix notes that data associated with Wix websites may be stored or processed in multiple jurisdictions depending on the services and circumstances.

12. Data retention

Foxowl retains information only for as long as reasonably necessary for the purpose for which it was collected, including:

  • Providing services

  • Maintaining business records

  • Meeting contractual obligations

  • Resolving disputes

  • Complying with legal requirements

  • Protecting legitimate business interests

When information is no longer reasonably required, we may securely delete, anonymize, archive, or otherwise dispose of it, subject to applicable legal and contractual requirements.

13. Your privacy rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of information

  • Request restriction of certain processing

  • Withdraw consent where processing is based on consent

  • Object to certain processing

  • Request information about how your data is handled

Wix provides tools that can support website owners in handling certain data-access and deletion requests.

To exercise a privacy-related request with Foxowl, please contact us using the details below.

14. Marketing communications

If you voluntarily subscribe to receive updates, newsletters, or promotional communications from Foxowl, we may use your contact information for those purposes.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

We will not intentionally use confidential client project information for marketing purposes.

15. Children’s privacy

Our website and services are primarily intended for businesses, professionals, organizations, and other adult users.

We do not knowingly collect personal information from children for the purpose of providing our professional services.

16. Data breach or security incident

If Foxowl becomes aware of a security incident involving personal information or confidential client information, we will take reasonable steps to investigate, contain, mitigate, and remediate the incident.

Where required by applicable law or contractual obligations, we will provide appropriate notification to affected parties or authorities.

17. Changes to this privacy policy

Foxowl may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

The latest version will be published on this website with the updated effective date.

18. Contact us about privacy

If you have questions about this Privacy Policy, wish to request access to or correction/deletion of your personal information, or have concerns regarding the handling of your data, please contact us:

Foxowl Immersive Tech Studio
Email: info@foxowltech.com
Website: Foxowl Immersive Tech Studio

We are committed to responding to legitimate privacy enquiries in a reasonable manner and within any timeframe required by applicable law.

Our privacy commitment

Your information is entrusted to us, not owned by us.

At Foxowl Immersive Tech Studio, we believe that trust is fundamental to every client relationship. We are committed to handling personal information and confidential project data responsibly, limiting access to authorized purposes, and applying appropriate security measures throughout our engagement.

Your projects. Your data. Your trust. Protected with care.

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